30 Day Warranty & Guarantee
If you are not satisfied with a product, ORSupply will gladly exchange or refund your purchase (less shipping, handling, and restocking) within 30 days of the sale date with no hassles. If a product is damaged or defective we will replace or repair it based on manufacturer procedures. Returns include a 40% restocking fee, are subject to inspection, and do not include shipping costs. For merchandise verified to be defective, we will reimburse original shipping expense on the product that is returned or exchanged and do not charge a restocking fee.
This policy excludes all sterile or disposable goods, without exception. Once a sterile good has left our possession, the condition, storage and treatment of that good is unknown. Therefore, we must consider such goods jeopardized and will not accept their return.
Custom and Special Order Items
Orders which require customization or special orders for items which are not normally in-stock items are considered final when the order is placed. Due to the nature of these orders, changes, cancellation, or return of these items may not be possible. Please consult an ORSupply representative for details. Cancellation or return of custom or special order items, when possible, will be subject to a 40% restocking fee.
Check Your Order
We recommend you check your order immediately upon delivery. If there are any damages, no matter how small, to the packaging or to the internal contents, please have the delivery driver make the proper notations before signing for the package. Open and inspect the contents of your order, while the driver is still present. Concealed damages found after the cartons are opened must be reported to the freight company (not us) within 15 days of receipt merchandise. Retain all packing information on how to report the loss / damage to the freight company and proper procedure for filing out a claim form.
There is a restocking fee of 40% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We offer RMA Replacement without any restocking fee to support customers who have received an incorrect or defective product.
What To Return
Important – To qualify for a refund each item must be returned with an RMA# and in its original condition. This includes the original packaging and containers, documentation, warranty cards, manuals, and all parts and accessories. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is not in its original condition. Any merchandise unsuitable for resale will will either not be accepted or will incur additional fees.